Terms of service

1. Quotes are not orders

Submitting the quote form does not create an order, reserve stock, or oblige you to anything. An order exists only once you approve a written quote from us and pay the deposit.

Quotes are valid for 14 days. Flower pricing moves weekly, so beyond that we may need to re-price.

2. Payment

A deposit confirms your date and reserves the delivery slot. The balance is due before delivery. We will tell you the deposit amount on your quote.

We never collect card details through this website. There is no payment field on any form here and there never will be. If you receive a message appearing to be from us asking for card details through a web form, it is not from us, please tell us at hello@rockymountainflowers.com.

3. Lead times

Minimums are 10 days for bulk stems and 14 days for ready-made arrangements. Orders inside those windows may be declined, and we will tell you promptly rather than accepting and hoping.

Funeral and sympathy orders are exempt from these minimums. Call us.

4. Delivery

You choose a date and an AM or PM window; we confirm a narrower window 48 hours ahead. Bulk stems are delivered two to three days before your event so they can be conditioned and open properly. Ready-made arrangements are delivered on the event day.

Someone must be available to receive the delivery at the address and window you gave us. If nobody is there and we cannot safely leave a refrigerated order, we will attempt to contact you; a redelivery may incur an additional fee.

Delivery is quoted by zone and itemised on your quote. Mountain and canyon deliveries require a confirmed window and an on-site contact.

We are not responsible for delays caused by weather, road closures, or venue access problems outside our control, though we will always tell you as soon as we know and do what we can.

5. Substitutions

We substitute variety, never colour. Anything larger than a variety-level swap, we contact you first. The full detail is on our substitution policy page, which forms part of these terms.

6. Freshness and damage claims

Photograph the problem and contact us within 24 hours of delivery. We will replace, credit or refund the affected stems at your choice.

Cut flowers are perishable and their life depends heavily on conditioning after delivery. Claims relating to stems that were not conditioned in line with the instructions supplied with your order, or that were held out of water for an extended period, fall outside this policy. Our conditioning guide sets out what is required.

7. Changes and cancellations

Changes are free until we place the farm order, which is typically two to three weeks before your event. After that, flowers have been purchased against your date and changes are limited to what we can absorb.

Cancellation before the farm order is placed: deposit refunded less any costs already incurred. After the farm order is placed: the deposit is non-refundable, because the flowers have been bought.

If your date moves, tell us as early as you can. We will do what we can and be straight with you about what that is.

8. Your responsibilities

• Give us accurate delivery details and a contactable person
• Be available to receive the delivery in the agreed window
• Condition bulk stems promptly per the supplied instructions
• Supply your own containers, tools and conditioning buckets for bulk orders
• Tell us about venue access constraints at quote time, not on the day

9. Limitation of liability

Our liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

10. Estimates and guidance

Our stem calculator, guides and product pages provide estimates and general guidance. They are not guarantees. Bloom size, container choice and arrangement density all affect real quantities, which is why a person reviews every quote before you pay for anything.

11. Content and images

Photographs, guides and copy on this site belong to us or are used with permission, and may not be reproduced without written consent.

12. Website inquiries and communications

When you submit an inquiry, you authorize us to contact you about that request using the email address or phone number you provide. That service-related contact is separate from optional marketing permission.

Marketing permission is optional. The email box starts selected and may be cleared before submission. The SMS box is never preselected. You may unsubscribe from marketing email using the method in the message and opt out of marketing texts by replying STOP. Automated marketing texts are also governed by our SMS terms.

13. Governing law

These terms are governed by the laws of the State of Colorado, and the courts of Colorado have exclusive jurisdiction.

14. Changes to these terms

We may update these terms. The version in force for your order is the one published when you approved your quote.

Questions: hello@rockymountainflowers.com · (303) 555-0142. See also our privacy policy and SMS terms.